Please refer to the current exchange rate to convert the dollar price into your local currency.

Do you offer any international flat rate shipping ?
Yes, we can now ship up to 20LBS (9kgs) for $23 to Canada and $37 to all other countries. The item(s) must fit into either a 11"x 8.5"x 5.5" box or a 11 7/8" x 3 3/8" x 13 5/8" box - these flat rate boxes ship with 6 - 10 business days delivery.

Is there any weight restrictions on the package I can be sent ?
Yes, currently we can only send up to a max. of 66lbs per package. This is limited by the USPS.

Can I track my order when it is shipped internationally?
If you request Express Mail (5 business days) international shipping you will receive a tracking number that can be used to track your package online. Priority Mail (6-10 business days) can be tracked online but it is not as detailed as Express mail tracking.

How do I track my orders international shipping progress ?
Click here to go to the USPS tracking service, then enter the tracking code we have supplied to you.

Apart from duty / tax will the final delivery agent charge me any additional fees ?
If any Consignment has a low weight in comparison to its volume (size) the delivery agent may require the Customer to pay additional charges based on the volumetric weight in accordance with its current published rates. Such additional charges may be requested (and shall be paid by the Customer) at any time prior to the delivery of the Consignment concerned.

Insurance

Is my order insured during shipping ?
Yes, as standard we insure the shipment for the purchased amount (unless requested otherwise). Items shipped using First Class Mail International cannot be insured.

What if my item arrives damaged in the mail ?
We take every care packaging your products, the process for submitting a claim with the USPS can be reviewed by clicking here.

Import Duties

Who is responsible for import duties ?
You are responsible for all import duties due. Please check your local import duties prior to ordering.

Where can I find out about U.K. rates for import duties ?
Click here to find U.K. duty rates for common goods.

Can you mark my package as a gift so that I do not have to pay duties and taxes ?
No, it is illegal to do this. It should also be noted that from 19 July 2007, excise duty is due on all excise goods received via post from abroad, including occasional gifts and goods ordered online.

How will I pay for import duties / VAT ?
You will be contacted by the delivery service to make payment (either by phone, online or in person) for any VAT and Duty due  prior to delivery / pickup.

General

On the Quote Request page it asks me for the URL of the item I would like quoted, what is a URL ?
A URL is the address of a web page. To be able to find your item quickly and accurately we ask that you include the URL. An example of a URL is http://www.overeasy.co.uk. Please include the full address that appears in your browsers window on the page of the item you would like quoted.